9kg99 Privacy Policy

1 Introduction & Purpose

9kg99 is a trusted online gaming and betting platform serving users in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. Through this privacy policy, we aim to clearly explain what information we collect, why we collect it, how we use it, and how we keep it secure.

This policy has been prepared in accordance with international standards for digital data protection. By creating an account on our site or using any of our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform.

2 What Information We Collect

9kg99 may collect the following types of information in order to provide its services:

2.1 Personal Identification Information

• Full name and username
• Email address
• Date of birth (for age verification — minimum 21 years)
• ID document details (for verification purposes where applicable)

2.2 Financial Transaction Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal amounts and history
• Transaction dates and times

2.3 Technical & Usage Information

• IP address and device identification details
• Browser type and version
• Site access time and session duration
• Pages visited and links clicked
• Information obtained from cookies and similar tracking technologies

3 Purpose of Data Collection

We collect your information only for legitimate and necessary purposes. The main purposes are listed below:

• Account Management: To create, manage, and secure your account.
• Identity Verification: To confirm the age and identity of users in accordance with applicable regulations.
• Financial Transaction Processing: To complete deposits and withdrawals and to maintain financial records.
• Customer Support: To resolve any issues or questions you may have.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Service Improvement: To improve site functionality and enhance the user experience.
• Regulatory Compliance: To meet applicable legal and regulatory obligations.

We will never use your information for purposes beyond those stated above.

4 Data Sharing & Third Parties

9kg99 never sells your personal information or shares it with third parties for commercial purposes. However, certain information may be disclosed in the following limited circumstances:

4.1 Service Providers

Limited information may be shared with trusted service providers that assist in operating our platform (such as payment processors and technology support providers). These providers are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

If disclosure of information is required by law or by order of a legitimate authority, the necessary information may be provided. In such cases, we will always disclose only the minimum information required.

4.3 Fraud Prevention

Information may be shared with applicable regulatory bodies to prevent financial crime or money laundering.

5 Data Security Measures

To keep your information secure, 9kg99 follows industry-standard security technologies and practices:

• SSL Encryption: All data transmitted on the site is protected by SSL/TLS encryption, so third parties cannot read your information in any way.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Control: Only authorized staff can access the information they need.
• Security Monitoring: Regular monitoring is carried out to detect unusual activity in the system.
• Secure Payment Channels: All financial transactions via bKash, Nagad, Rocket, and Upay are completed through secure channels.

Even so, no digital system is 100% secure. We therefore encourage you to always use a strong password and keep your login details confidential.

6 Cookies & Tracking Technologies

The 9kg99 site uses cookies and similar tracking technologies to improve site functionality and personalize your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Collect statistics to help us understand how the site is used.

6.2 Cookie Control

You can disable or limit cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

7 Data Retention Period

9kg99 retains your information only for as long as necessary. The following factors determine how long data is kept:

• All account and transaction information is retained while the account is active.
• Even after an account is closed, certain information may be retained for a specified period due to financial security and legal obligations.
• Analytical and statistical data may be anonymized and retained for an extended period.

Once the required retention period ends, data is securely deleted or made unidentifiable.

8 User Rights

As a user of 9kg99, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though complete deletion may not be possible where legal obligations exist).
• Right to Object: The right to object to the processing of your information in specific cases.
• Data Portability: The right to request your own information in a structured format.

To exercise any of the rights above, please contact our support team: [email protected]

9 Protection of Minors

9kg99 strictly provides services only to individuals aged 21 or older. We do not intentionally collect or store information from any minor.

Age verification is mandatory at the time of registration. If we become aware that a minor has created an account on our platform, that account will be immediately closed and the associated information will be deleted.

If a parent or guardian suspects that their child is using our platform, please contact us immediately at [email protected].

10 International Data Transfers

9kg99's technology infrastructure may use servers located in various countries. Even if your information is transferred outside Bangladesh, we ensure that:

• Data is always kept in an encrypted state.
• Service providers comply with international data protection standards.
• The protection standards described in this policy are maintained regardless of location.

11 Policy Changes

This privacy policy may need to be updated from time to time. If significant changes are made to the policy, we will publish a notice on the site and update the "Last Updated" date at the top of the policy.

Continuing to use the site after any changes will be considered as your agreement to the new policy. We therefore ask that you review this page regularly.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. Our team provides support in both Bengali and English, 24/7.

• Live Chat: Contact us directly via live chat from any page on the site.
• Email: [email protected]

We will do our best to respond to your request as promptly as possible.