9kg99 Terms & Conditions
Please read these terms carefully before using our platform — they explain your rights and responsibilities in detail.
Introduction & Acceptance
These Terms & Conditions ("Terms") govern the use of the 9kg99 platform and all its services. By accessing the website or creating an account, you are considered to have fully read, understood, and agreed to these Terms.
If you disagree with any part of these Terms, please refrain from using our platform. 9kg99 reserves the right to modify these Terms at any time. Continued use of the platform after any changes means you have accepted the updated Terms.
Eligibility & Age Restriction
To create an account and use services on 9kg99, you must meet the following eligibility requirements:
- You must be at least 21 years old. This platform is for users aged 21 and above only.
- You must provide accurate and complete personal information.
- Each person may operate only one account. Creating multiple accounts is strictly prohibited.
- You must operate your account in your own name; playing or betting on behalf of a third party is not permitted.
- If you are accessing from a country or region where online gaming is prohibited, you are not permitted to use the platform.
9kg99 does not allow minors to create accounts or use its services, and may request identity documents at any time for age verification purposes.
Account Registration & Security
3.1 Registration Process
When creating an account on 9kg99, you must provide your correct name, a valid email address or mobile number, and a secure password. Providing false or misleading information may result in account termination and forfeiture of any deposited balance.
3.2 Identity Verification (KYC)
9kg99 carries out an identity verification process to ensure a safe and transparent environment. You may be required to submit a national ID card, passport, or other government-issued document. Withdrawals may be held until verification is complete.
3.3 Account Security
It is your responsibility to keep your login credentials completely confidential. If you notice any unauthorized access or suspicious activity on your account, contact us immediately at [email protected]. 9kg99 will not be liable for losses caused by third parties if you have failed to keep your login credentials secure.
Deposits, Withdrawals & Payment Policy
4.1 Accepted Payment Methods
9kg99 currently supports deposits and withdrawals through the following mobile financial services:
- bKash — Bangladesh's most widely used mobile wallet
- Nagad — Digital financial service by the postal department
- Rocket — Dutch-Bangla Bank's mobile wallet service
- Upay — UCB Bank's digital payment platform
4.2 Minimum Amounts
- Minimum deposit: ৳500 (per method)
- Minimum withdrawal: ৳800
- Withdrawals are typically processed within 1 hour
4.3 Transaction Policy
All financial transactions are secured with SSL encryption technology. Deposits are generally credited to your account instantly. 9kg99 reserves the right to suspend or cancel any payment for the purpose of investigating suspicious transactions.
Transactions from third-party payment accounts are not permitted. The same mobile number must be used for both deposits and withdrawals.
Bonus & Promotion Policy
5.1 Welcome Bonus
New members at 9kg99 receive a 100% bonus on their first deposit, up to ৳8,000. For example: if you deposit ৳1,000 you will receive an additional ৳1,000 bonus, giving a total balance of ৳2,000. Or if you deposit ৳18,000 you will receive the maximum ৳8,000 bonus, giving a total balance of ৳26,000.
5.2 Wagering Requirements
To withdraw a bonus, you must wager 20 times the bonus amount (on the bonus amount only — not on deposit + bonus). Example: ৳1,000 bonus × 20 = a total of ৳20,000 must be wagered before bonus winnings can be withdrawn.
5.3 General Bonus Terms
- A bonus may only be used once.
- Bonus offers cannot be combined unless stated separately.
- 9kg99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
- Bonuses will be forfeited in cases of fraudulent activity or breach of terms.
- The validity period of a bonus will be stated in the relevant offer.
VIP Program
9kg99's VIP program has three tiers, determined based on member activity:
- Bronze — Up to 0.3% weekly cashback benefit
- Silver — Up to 0.5% weekly cashback benefit
- Gold — Up to 0.8% weekly cashback benefit
Progression to a higher tier depends on regular participation and account activity. 9kg99 reserves the right to change VIP tiers and benefits.
Fair Play & Prohibited Activities
7.1 Fair Play Policy
9kg99 is committed to ensuring a fair and transparent gaming environment. The games on our platform operate using verified technology and are conducted to ensure fair play.
7.2 Prohibited Activities
The following activities are strictly prohibited and may result in account termination and forfeiture of funds:
- Creating or operating multiple accounts
- Abusing the bonus system or taking coordinated action to exploit bonuses
- Using software, bots, automated tools, or other technology to gain an unfair advantage
- Using the platform for fraud, deception, or money laundering
- Using a false identity or fraudulent information
- Any activity that damages the reputation of 9kg99
- Attempting to gain an unfair advantage by coordinating with other users
7.3 Investigation & Action
9kg99 reserves the right to investigate suspicious activity and, where necessary, temporarily or permanently suspend an account. Related funds and withdrawals may be held during an investigation.
Games & Betting Rules
8.1 Game Availability
The games and betting options available on 9kg99 are subject to change. Specific games may be temporarily unavailable due to technical maintenance, provider decisions, or other reasons.
8.2 Game Results
All game results are determined automatically by the system. If a game displays an incorrect result due to a technical error, 9kg99 reserves the right to apply the correct result. Result-related complaints can be submitted through customer support.
8.3 Sports Betting
9kg99's decision shall be final on all sports betting market rulings. Winnings from bets placed on fixed matches or obtained through unfair means will be voided.
Limitation of Liability
9kg99 is not liable for the following:
- Losses caused by internet disconnection or technical issues
- Losses caused by errors from third-party service providers (payment gateways, game developers)
- Unauthorized access resulting from failure to keep account credentials secure
- Personal financial losses resulting from participation in gambling
- Service disruptions caused by events beyond our control (force majeure)
9kg99's total liability shall not in any circumstance exceed the actual funds held in your account.
Intellectual Property
All content on the 9kg99 platform — including logos, designs, graphics, software, text, and other materials — is owned by or licensed to 9kg99 and is protected by intellectual property law.
Reproducing, distributing, modifying, or commercially using any content from the platform without the express written permission of 9kg99 is prohibited.
Privacy & Data Protection
The collection, storage, and use of your personal information is governed by our Privacy Policy. We use industry-standard security measures to keep your information safe.
9kg99 may be required to disclose your information at the request of authorities or as part of a legal process. For more details, please read our Privacy Policy.
Account Closure & Termination
12.1 Voluntary Closure
You may request to close your account at any time by contacting [email protected]. Any outstanding wagering requirements must be met and remaining valid funds must be withdrawn before the account is closed.
12.2 Closure by 9kg99
9kg99 may close or suspend an account for the following reasons:
- Breach of these Terms
- Fraudulent or abusive activity
- Providing false information
- Failure to cooperate with the verification process
- Extended period of inactivity
Responsible Gaming
9kg99 places the highest priority on responsible gaming. Online gaming is a form of entertainment — it should not be used as a source of income. If you feel that gaming is having a negative impact on your life, please contact us to set limits.
You can find our detailed guidelines and self-exclusion options on the Responsible Gaming page. This platform is for users aged 21 and above.
Dispute Resolution
If you have a dispute or complaint, please contact [email protected] first. Our support team is available 24/7 in both Bengali and English. We will investigate every complaint honestly and work to resolve it as quickly as possible.
Instant support is also available via live chat. In the event of a dispute, 9kg99's decision will be considered final, though all decisions are made on the basis of fairness.
Changes to Terms
9kg99 may update these Terms at any time, with or without prior notice. Updated Terms take effect from the date of publication. For significant changes, we will make reasonable efforts to send a notification to your registered email or account.
Continued use of the platform after any changes means you have accepted the new Terms. We therefore recommend checking this page regularly.
Contact
If you have any questions or comments about these Terms, please get in touch with us:
- Email: [email protected]
- Live Chat: Available directly on our platform 24/7
- Language: Support is provided in both Bengali and English
We are committed to responding to every message you send and always operate with fair play and transparency.