9kg99 Responsible Gaming
Your safety is our priority
Entertainment should never become a burden — 9kg99's safety tools and support services help you stay in control at all times.
What does responsible gaming mean?
Online gaming is an enjoyable form of entertainment — as long as it is played in a controlled and mindful way. 9kg99 believes every player has the right to maintain full control over their time, money, and emotions.
Responsible gaming means playing within a set budget, playing for fun rather than out of fear of losses, and taking breaks from time to time. Our platform offers several practical tools for your protection that you can use at any time.
At 9kg99, we want you to always play with enjoyment — free from stress or anxiety. On this page we will show you how to use our tools and where to seek help if you need it.
Please note: Gaming is for players aged 21 and above only. Opening an account or playing by minors is strictly prohibited.
Age restriction is mandatory
9kg99 provides services only to adults aged 21 and above. Age is verified at the time of account registration.
Your protection tools
9kg99 provides the following tools to keep you safe and in control. Contact our support team to use them.
Set deposit limits
Set a daily, weekly, or monthly deposit limit. Once the limit is reached, the system will automatically stop accepting deposits, preventing you from going over budget.
Time limits and reminders
Set a time limit for each session. Once the set time has passed, you will receive a reminder to help you take a break.
Self-exclusion
If you feel you need a break, you can temporarily close your account for a set period — from a single day up to a longer-term exclusion.
Activity history
You can view a full history of your deposits, withdrawals, and gaming activity at any time. Stay aware of your own patterns.
24/7 Support
Contact us any time, day or night, via live chat or email. Get help in Bengali — [email protected]
Reality check
At set intervals, the system will remind you how long you have been playing and how much you have spent during the session.
Recognise the warning signs
It can be hard to tell when gaming becomes a problem. If even one of the signs below applies to you, you should take a break and seek help.
- Playing beyond your budget or continuing to play to try to recover lost money
- Being unable to stop gaming, repeatedly feeling the urge to play "just a little more"
- Spending more time on gaming than on family, friends, or work
- Borrowing money or cutting back on important expenses to fund gaming
- Hiding your gaming from family or loved ones
- Feeling restless or irritable when not gaming
Healthy gaming guidelines
Keep these simple principles in mind for an enjoyable experience at 9kg99:
Play for entertainment
Do not treat gaming as a source of income. It is an enjoyable form of entertainment — just like watching a film or eating out.
Set your budget in advance
Before you start playing, decide the maximum amount you will spend that day. Once you reach that limit, stop.
Take regular breaks
Take at least one break every hour. Get up, have some water, take a short walk.
Do not play when you are upset
Avoid gaming when you are stressed, anxious, or tired. It is harder to make sound decisions in that state.
Accept your losses
Do not place more bets in an attempt to recover lost money. This makes things worse.
Self-exclusion and time-out
If you feel you need a break, use the self-exclusion feature at 9kg99. With this feature you can temporarily deactivate your account.
Self-exclusion options:
Take a temporary break from 1 day up to 30 days. During this time you will not be able to log in.
Fully deactivate your account for 6 months or more.
To activate self-exclusion, contact us via live chat or email [email protected]. Our team is available 24 hours a day, 7 days a week.
Deposit limits and money management
The minimum deposit at 9kg99 is just ৳500. This limit is intentionally kept low so players can enjoy the platform without taking on large financial risk.
You can set an even lower limit if you wish — for example, a daily maximum of ৳1,000 or a weekly limit of ৳3,000. Once a limit is set it takes effect immediately, and to increase a limit you must wait 24 hours — an added layer of protection.
All transactions are processed through bKash, Nagad, Rocket, and Upay, and a record of every transaction is stored in your account.
Minimum deposit: ৳500 (all methods)
Minimum withdrawal: ৳800 — usually processed within 1 hour
Payment methods: bKash • Nagad • Rocket • Upay — fast, secure, and easy
Support and contact
Live Chat
Chat with our support team in Bengali via live chat, 24 hours a day, 7 days a week.
Email Support
Email us for detailed issues. We respond in both Bengali and English.
Professional support
If you need professional help regarding gaming addiction, please consult a mental health professional.
Play safely
Keep your entertainment at 9kg99 controlled and safe at all times. Use our tools and contact us with any questions.